The philosophy of a company is at the core of its business. It defines the way customers are served and people are treated. It is the foundation upon which all else is built. The ServiceMaster Clean philosophy is expressed in four objectives.
Do the right thing. Each of us knows the difference between right and wrong. Through the choices we make every day on the job, we show a heart-felt concern for the needs and expectations of others. We do an honest day's work. We tell the truth. We obey the law. We don't cut corners, even if it puts us at a competitive disadvantage.
Treat each person with dignity and respect. No one has to earn the right to be greeted warmly or to be listened to sincerely. We are each born with a basic dignity - and we affirm that fundamental goodness in ourselves by honoring it in others. We value and recognize the contribution that each person makes to the success of our team.
Respect each person's spirituality. We have a deep respect for the many different ways people experience the divine in their lives. We show our respect by demonstrating our willingness to accept others' belief systems as basically sincere, without compromising our own beliefs.
Protect and maintain our world. Our world is a marvelous creation. Through our work, we enhance that beauty, and make the world a more enjoyable place for all. We use our talents and technologies in a responsible way - so that future generations will have the opportunity to experience the world's beauty, too.
Serve others as we would be served. We make an effort to know our customers. We greet them by name whenever we can. We show that we care about them, by doing the job right - and by trying to anticipate their needs. We listen and respond to each customer as an individual.
Make it easy for the customer. We help customers take pride, comfort and satisfaction in their homes and business properties. Thanks to the services we provide, customers know they have that much less to worry about. When they call on us, the job gets done - just the way they expect.
Stand behind our work. We are experts at what we do. We have the tools and the training to deliver on the promises we make to customers. We start each job with the desire to do it right the first time. If we fall short, we work equally hard to make it right. We always look for ways to improve our performance.
Help people to do their best every day. Because the work we do is important and valuable to our customers, we make sure that we are prepared to excel. We make safety a priorty. We learn to use our tools and technologies as they were intended to be used. We listen to teach other's suggestions about ways to improve.
Build proud, dynamic teams. Whether we work here for a few months, or for our entire careers, we expect to grow...to become better people by the time we leave. we love to compete. We love to win. We count on each person to contribute to the success of the team. We don't let our teammates down.
Help people reach their goals. No two people share the exact same goals. Therefore, we demonstrate our respect for each other by taking the time to learn each other's goals. We provide honest and constructive feedback on performance. We challenge and encourage each other. When we can, we take hurdles out of the way...while keeping in mind the need to treat everyone fairly and consistently.
Act as good stewards of our investors' capital. We are in a position of trust. Thousands of good people have put their hard-earned money in our hands, to earn a return on their investment. We keep our promises to those people, by treating their money as if it was our own. We spend and invest it wisely. We follow the spirit and the letter of the law in reporting on our financial performance. We do our jobs the best way we know how - and always with the intent to make ServiceMaster Clean a bettter company, one with long-term staying power.
Constantly improve and innovate. In part, excellence means never being stagnant. we are open to new ideas. we look for chances to use new technologies and processes. We recognize and respond to society's concerns. We lead, never follow.
Meet our commitments. When we make a promise, we expect to keep it - whether it's an earnings projection, a business plan, a project roll-out, or an idividual job order. Our Promises provide a link of trust to our owners, to our customers and to each other. We honor and respect these people by doing everything in our power to come through for them.